Your tutors
are devoted to aiding you in your studies and encouraging you in
your walk with the Lord. After you apply and register, you will
be assigned to a tutor for each class in which you enroll. The tutor
will contact you via e-mail shortly before the semester commences
and will send you a course pack, which contains schedules, assignments,
and explanations for the course. In certain courses, your tutor
will not send a course pack but will instruct you to download it
from the Telos Web site.
The importance of
communication
In order to succeed in Telos, you must communicate your needs to
your tutors. Contact your tutor immediately if you are overwhelmed,
do not understand a project, experience a crisis that conflicts
with studies, or require direction to sharpen computer skills. Tutors
will be better able to serve if they are aware of and understand
your needs.
Contact your tutors if you receive no reply to assignments within
one week. If you still receive no reply, contact the Telos office
directly at info@telos.edu.
Contacting your tutor
Refer to the schedules sent by your tutors to obtain their correct
e-mail addresses and to verify the deadlines for submitting assignments.
Send each assignment as an attachment to an e-mail message. Do not
paste information into an e-mail message. Check your e-mail daily
for information from tutors or the Telos office.
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Your tutors
will give guidelines for contacting them by telephone should it
prove necessary. Refer to the information letters received from
your tutors for telephone contact protocol. If your tutors provide
telephone numbers, organize questions before calling so that business
can be conducted as quickly as possible. Note the time zone in which
the tutors are located and call only during designated times.
Technical support
Contact your tutors with questions pertaining to word-processing
software. For assistance with e-mail difficulties, contact the technical
support department of your Internet Service Provider. The Telos
office offers technical support for Adobe® Acrobat®-related
questions; contact webmaster@telos.edu.
Why and how your tutors grade your assignments
Tutors score your work according to your research into and understanding
of the material. They also evaluate how well you relate concepts
to Scripture, apply principles to life, and clearly communicate
the information learned.
Use the feedback from graded assignments to improve future assignments.
Your tutor’s evaluation of your work is an important step
in providing you with tools to build skills and mature spiritually.
Should you desire a review of the grades you receive, send your
requests via e-mail to your tutor. The tutor will forward your request
to the course supervisor, who will consider and respond with a final
decision. You are permitted one request per assignment.
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